Custom AI Solution for Ayalon Insurance Company

AI-Driven Underwriting for Faster Insurance Approvals

Industry

Insurance

Services

AI Development

Process Automation

Data Analysis

Workflow Optimization

Technology

Proprietary AI Engine, Python,Pandas / Excel Integration, OpenAI API

AI-based automation of underwriting workflows
Instant analysis of complex Excel datasets
Reduced policy assessment time from minutes to seconds
Enhanced accuracy and decision-making for underwriters

→ The challenge

Ayalon Insurance, one of Israel’s leading insurers, faced significant delays in underwriting approvals. Each policy assessment required specialists to manually comb through intricate Excel spreadsheets, identifying risk factors and validating inputs.

On average, the process took 10–15 minutes per policy, resulting in daily bottlenecks and slowing down customer onboarding.

Manual Complexity: Spreadsheets contained dense, unstructured data—multiple tabs, varied layouts, and inconsistent terminology—making it hard to standardize assessments.

Approval Delays: The high volume of incoming requests, combined with manual reviews, caused slow response times and limited the company's ability to scale.

Human Error Risks: Relying on manual interpretation increased the potential for oversight or misjudgment, undermining consistency and operational confidence.

→ The Solution

AI-Powered Underwriting Assistant: Dofinity.AI built a custom AI solution capable of reading and interpreting Excel files of varying complexity. The system identifies relevant data points, flags inconsistencies, and analyzes risk profiles based on predefined rules and machine learning models.

Instant Risk Assessment: Underwriters now receive automated risk recommendations within seconds, complete with transparent explanations and highlighted data inputs for validation.

Seamless Excel Integration: The AI was designed to work directly with Ayalon’s existing Excel formats, requiring no change in workflow while significantly enhancing its speed and accuracy.

→ Success

Ayalon’s underwriting process was transformed from a manual bottleneck into a streamlined, high-efficiency operation. Policy assessments that previously took 10–15 minutes now happen in under 30 seconds—with greater precision and reduced risk of error.

The solution empowered underwriters to focus on edge cases and strategic evaluations, while AI handled the bulk of routine assessments. The result: faster approvals, better decision-making, and a leap forward in Ayalon’s digital transformation journey.

"Over the past few months, we have led two AI pilot projects together with Dofinity.AI. Both pilots successfully passed the testing phase and are now operating within the organization. The Dofinity.AI team worked professionally, met targets and deadlines, and demonstrated deep understanding both on the business side and in thetechnology. The collaboration was quick, flexible, and pleasant—allowing us to move forward confidently every step of the way. We are currently monitoring the actual usage results and jointly evaluating the next steps."