Custom AI Solution for Shachak Elevators

Automating Maintenance Reports for Faster Repairs

Industry

Industial Services / Facility Maintenance

Services

AI Development

Natural Language Processing

System Integration

Technology

Proprietary AI Engine, SAP Integration, Python, OpenAI API

Automated extraction of data from free-text technician reports
Real-time integration with SAP for task assignment
95% automation in report processing
Faster repair cycles and improved safety compliance

→ The challenge

Shahak Elevators, a key player in Israel’s elevator service and maintenance industry, manages thousands of elevators across the country. Each day, technicians submit detailed maintenance reports in free-text format, highlighting issues, repair needs, and safety concerns.

Manually reviewing each report to extract relevant data and assign work orders created a major bottleneck. Critical repairs were delayed, impacting service quality and compliance with safety regulations.

Unstructured Free-Text Reports: The reports varied in language, length, and terminology, making it difficult to standardize or automate issue identification.

Delayed Task Assignment: Each report had to be reviewed manually before a work order could be generated, slowing down response times in time-sensitive scenarios.

Operational Inefficiency: As volume increased, the manual process became unsustainable, requiring more personnel without improving output or accuracy.

→ The Solution

AI-Powered Report Interpretation: Dofinity.AI developed a system that uses natural language processing to automatically parse free-text reports. The AI extracts core issues, identifies equipment details, and categorizes maintenance needs.

Automated Task Structuring: The extracted data is converted into structured, actionable tasks—ready to be processed without human intervention. The system intelligently prioritizes urgent repairs based on context and language cues.

Seamless SAP Integration: The platform integrates directly with Shahak’s SAP environment, enabling real-time generation and assignment of work orders to the relevant teams.

→ Success

Within weeks of deployment, 95% of incoming technician reports were being processed automatically. Repair assignments that once took hours now happen in real time, dramatically improving response speed and reducing the risk of safety incidents.

The solution not only increased operational efficiency but also positioned Shahak as a leader in smart maintenance processes—delivering faster service and setting a new standard in elevator safety compliance.

"Together with Dofinity.AI, we've successfully launched our first AI project into production and are already witnessing meaningful results. Through our collaboration with Dofinity.AI, we've gained a clearer understanding of AI's tremendous value to our organization. Given the success we've experienced, I anticipate budgets initially planned for traditional projects, such as ERP upgrades, will now be redirected toward the implementation of AI-driven solutions."